3CX Full Features

Link up Your Team and Customers with 3CX Phone System

The 3CX phone system has Core PBX Features, Live Chat & Messaging, Video Conferencing, Call Center Features and much more.

Utilize the 3CX phone system to hasten the growth of your business or organization. Instead of relying just on phone calls, use Live Chat, Facebook Messenger, SMS, and video conferencing to connect with your team members and customers. In addition, everything is done through a single client, thus there’s no moving between applications. You can select from web clients, desktop app, mobile app, or alternatively connect an IP phone that is supported.

The comparison tables below gives the 3CX full feature list of 4SC FREE, 3CX BASIC, 3CX PRO, 3CX ENT/AI and 3CX ENT + editions of the 3CX Phone System.

3CX Full Feature List

Main PBX Features	4SC FREE (Coming Soon)	3CX BASIC	3CX PRO	3CX ENT/AI	3CX ENT +
Commercial Licenses Starting From	❌	8SC+	8SC+	8SC+	8, 16, 24 & 32SC only
User Features
Apps: Windows and Web Client, iOS, Android	✅	✅	✅	✅	✅
BLF Busy Lamp Field	✅	✅	✅	✅	✅
Headset Integration	✅	✅	✅	✅	✅
Phone Directory	✅	✅	✅	✅	✅
Call Handling Features
Auto Attendant	✅	✅	✅	✅	✅
Boss-Secretary	❌	❌	✅	✅	✅
Call Logging	✅	✅	✅	✅	✅
Call Parking / Pickup	✅	✅	✅	✅	✅
Call Processing Scripts	❌	❌	✅	✅	✅
Inbuilt SBC for Offsite Phones	❌	✅	✅	✅	✅
Integrated Fax Server	✅	✅	✅	✅	✅
Intercom / Paging / PA Announcements	✅	✅	✅	✅	✅
Multi-level IVR	✅	✅	✅	✅	✅
Ring Groups	✅	✅	✅	✅	✅
SIP Trunk Choice	✅	✅	✅	✅	✅
System Configuration Features
Custom FQDN	❌	❌	✅	✅	✅
Custom IP Phone Logo	❌	❌	❌	✅	✅
Custom SMTP Server	✅	✅	✅	✅	✅
Google Workspace / Full Integration	❌	❌	✅	✅	✅
Google Workspace / User Sync Only	✅	✅	✅	✅	✅
MS 365 Integration / Full Integration	❌	❌	✅	✅	✅
MS 365 Integration / User Sync Only	✅	✅	✅	✅	✅
VMware / Hyper-V / KVM	✅	✅	✅	✅	✅
Xapi/Call API	❌	❌	❌	✅	✅
AI Transcription Features
Call Summary	❌	❌	❌	✅	✅
Call Sentiment	❌	❌	❌	✅	✅
Call Transcriptions via 3CX Cloud	❌	❌	❌	❌	✅
Call Recordings via Google or OpenAI	❌	❌	❌	✅	✅
Call Recordings via OnBoard Server (8SC)	❌	❌	❌	❌	✅
Call Recordings via OnBoard Server (16SC+)	❌	❌	❌	✅	✅
Speaker Diarization (for 3CX Transcription only)	❌	❌	❌	✅	✅
VoiceMail Transcription Free via 3CX Cloud	❌	❌	❌	✅	✅
VoiceMail Transcription via Google or OpenAI	❌	❌	✅	✅	✅
VoiceMail Transcription via OnBoard Server	❌	❌	✅	✅	✅
AI Agents
AI Boss-Secretary *NEW	❌	❌	❌	✅	✅
AI Personal Assistant *NEW	❌	❌	❌	✅	✅
AI Receptionist	❌	❌	❌	✅	✅
Call Center Features
Barge in / Listen in / Whisper	❌	❌	✅	✅	✅
Callback	❌	❌	✅	✅	✅
Call Flow Designer	❌	❌	✅	✅	✅
Call Queues	❌	❌	✅	✅	✅
Call Recording	❌	❌	✅	✅	✅
Call Reports Basic	✅	✅	✅	✅	✅
Call Reports Queue	❌	❌	✅	✅	✅
Connect Remote Offices (Bridges)	❌	❌	✅	✅	✅
CRM Integration	❌	❌	✅	✅	✅
Hot Desking	❌	❌	✅	✅	✅
Scheduled Restore	❌	❌	❌	✅	✅
Skill-based Routing	❌	❌	❌	✅	✅
SLA Alerting	❌	❌	✅	✅	✅
Start / Stop Call Recording Rights	❌	❌	❌	✅	✅
Switchboard	❌	❌	✅	✅	✅
Wallboard	❌	❌	✅	✅	✅
Video Conferencing
3CX Link	❌	❌	✅	✅	✅
Onboard Video Conferencing MCU (16SC+)	❌	❌	❌	✅	✅
Polls	❌	❌	✅	✅	✅
PDF Sharing	❌	❌	✅	✅	✅
Remote Assistance	❌	❌	✅	✅	✅
Screen Sharing	❌	❌	✅	✅	✅
Whiteboard	❌	❌	✅	✅	✅
Maximum no. of participants	—	—	100	250	250
Live Chat & Messaging
‘3CX Talk’ Link	✅	✅	✅	✅	✅
Chat Reports	✅	✅	✅	✅	✅
Live Chat & WordPress	✅	✅	✅	✅	✅
Facebook Integration	❌	❌	✅	✅	✅
SMS & MMS	✅	✅	✅	✅	✅
WhatsApp Integration	❌	❌	✅	✅	✅
Enterprise features reserved for 16SC+
3CX Onboard Transcription Server	❌	❌	❌	✅	✅
Data Connectors (PostgreSQL/Google BigQuery/Grafana)	❌	❌	✅	✅	✅
Grafana Reporting / PowerBI	❌	❌	✅	✅	✅
Inbuilt Failover	❌	❌	❌	✅	✅
Logging to a Remote Database	❌	❌	❌	✅	✅
Multi Company / Multi-Tenant	❌	✅	✅	✅	✅
MS Teams Direct Routing Integration	❌	❌	❌	✅	✅
Onboard Video Conferencing MCU	❌	❌	❌	✅	✅
Standby License	❌	❌	❌	✅	✅
Hotels
Hotel PBX (Self-managed only)	❌	✅	✅	✅	✅
Hotel Module	❌	✅	✅	✅	✅
PMS Integrations (16SC+)	❌	✅	✅	✅	✅

Last updated: January 2026

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