Cyprus-Based Wildix Gold Partner Develops Innovative Multilingual AI Solution for Sales and Support Automation
December 2025 – Foppex, a leading communications solutions provider and Wildix Gold Partner in Cyprus, has been recognized as a finalist in the Wildix WILMA AI Contest (DACH and International region). The company developed an innovative multilingual AI solution for Akçaba Communications, who serves both English and Turkish-speaking customers in the communications and telephony industry. The company’s innovative multilingual AI solution for sales and support automation earned recognition among top Wildix partners from across global markets.
The Wildix WILMA AI Contest invited partners worldwide to design and present AI-powered solutions demonstrating how artificial intelligence can transform daily business operations through automation, workflow optimization, and enhanced customer experiences.
The Challenge: Breaking Free from Static Chatbot Limitations
Traditional chatbots are static, keyword-based systems that cannot understand natural language, provide real-time information, or complete transactions. For Akcaba Communications, serving both English and Turkish-speaking customers, these limitations were critical obstacles.
“Customers often need quick answers when shopping online, whether about product availability, placing orders, or getting technical support,” explains the Foppex team. “Akcaba Communications needed a solution that could understand natural questions and serve both English and Turkish-speaking customers with equal quality.”
Foppex's Award-Winning Solution: An Intelligent AI Co-Worker
Foppex developed an agentic AI-powered chatbot for Akcaba Communications, built on the Wildix WMS backend and integrated with Akcaba’s WooCommerce store through custom API development.
Key Features
Real-Time Product Intelligence: The chatbot connects directly to Akcaba’s product database, delivering accurate, up-to-the-minute information about product availability, pricing, and specifications.
End-to-End Order Processing: Unlike conventional chatbots, this solution completes full sales transactions within the chat interface. The AI collects billing details, shipping information, calculates location-based VAT, and processes orders without requiring customers to navigate away. Order confirmations are automatically sent to both customers and Akcaba’s sales team.
Multilingual Support: Operating fluently in both English and Turkish, WILMA AI ensures consistent, high-quality support regardless of customer language preference.
Technical Support Integration: The chatbot serves as a knowledge assistant for Akcaba’s technical support team, providing:
- Step-by-step troubleshooting for phone registration, call quality, and network issues
- Standard operating procedures accessible to field engineers on-site
- Installation checklists ensuring consistent deployment
- Real-time technical guidance for complex configurations
Seamless Human Handover: When queries become too complex or customers prefer human interaction, the chatbot transfers conversations to available agents with complete context preservation.
Technical Architecture: Custom Integration Excellence
The custom API bridge connecting the chatbot to Akcaba’s WooCommerce store enables:
- Real-time product data retrieval from inventory databases
- Direct order processing from within chat conversations
- Instant customer request handling
- Automated order confirmations
This transforms the chatbot from informative to truly transactional and action-oriented.
Real-World Performance
The demonstration showcased the complete customer journey:
Product Inquiry: Customers ask about specific products, and WILMA AI queries the database to provide real-time availability, pricing, and specifications. When products are out of stock, the AI suggests relevant alternatives.
Transaction Completion: The chatbot collects billing and shipping information, calculates VAT, and processes orders entirely within the chat interface.
Technical Support: Field technicians can consult WILMA AI in real-time while on-site, accessing instant guidance without interrupting workflow. For example, engineers can request SOPs for installing equipment or troubleshooting checklists for PBX registration issues.
Business Impact
Since deploying the WILMA AI solution, Akcaba Communications has observed:
- Dramatically reduced response times with instant, 24/7 answers
- Improved customer satisfaction through faster, more accurate support
- Reduced workload for human agents who now focus on complex cases only
- Increased order accuracy through automated data collection
- Enhanced field support efficiency with instant access to technical documentation
The Wildix WILMA AI Contest
The contest was held during regional Partner Days across six global regions: North America, United Kingdom, DACH and International, Spain, France, and Italy. Foppex’s recognition as a DACH and International region finalist highlights the innovative approach and practical value of their AI solution built for Akcaba Communications.
See Foppex’s WILMA AI solution in action! Watch our complete contest submission showcasing how the multilingual AI chatbot handles customer inquiries, processes orders, provides technical support, and seamlessly transfers to human agents.
About Foppex
Foppex is a leading communications and network solutions provider based in Cyprus, specializing in PBX licenses, optical fiber products, IP telephony, and call center solutions. As a Wildix Gold Partner, Foppex provides businesses with cutting-edge unified communications solutions, including Wildix, 3CX, VitalPBX, Xorcom, and Dinstar products.
With deep expertise in telephony, security, network infrastructure, and VoIP solutions, Foppex serves businesses across Cyprus and beyond, delivering innovative integrated solutions designed to keep organizations connected, secure, and future-ready. The company develops custom AI-powered solutions for clients looking to transform their customer service and sales operations.
